This website is operated by:

Fork n Ale Taproom & Kitchen [Fork and Ale Pub Co Limited]
Address: 18 Walliscote Road, Weston-super-Mare, BS24 6RR
Company Registration No.: 12157488
VAT No.: 329 7503 83
Telephone: 07966 066702
E-Mail: forkale@pitchforkales.com

These terms and conditions apply to customer’s use of the Fork n Ale Taproom & Kitchen [Fork and Ale Pub Co Limited] website and the services provided by Fork n Ale Taproom & Kitchen [Fork and Ale Pub Co Limited] . Please read these terms and conditions carefully before placing your order. Fork n Ale Taproom & Kitchen [Fork and Ale Pub Co Limited] may revise these terms and conditions in its sole discretion at any time. When placing an order, customer agrees to the terms and conditions set below.

If you do not accept these terms and conditions you must not place an order via the internet or over the phone. All orders are subject to these conditions.

If you have any questions relating to these terms and conditions please contact us before pacing an order.

Ordering

By placing an order through our site, you warrant that:

  1. you are legally capable of entering into binding contracts; and
  2. you are at least 18 years old
  3. you agree to all terms and conditions

By submitting an order to us through our website you represent and warrant that the payment details are valid and when your order is accepted and processed by us, payment was made in full.

If the billing details for your order are the same as your delivery address details, by placing an order on our website you confirm that you are the person referred to in the delivery address details.

Otherwise, by placing an order, you confirm that you are the person referred to in the billing details.

An e-mail confirmation of your order will be sent to the e-mail address you specified when placing your order. Please check that all details accurately reflect your requirements. Should there be any discrepancies, please call us on 07966 066702.

Delivery

The minimum order value for delivery is £25 and delivery costs £3.50. Orders of £40 and over qualify for free delivery. Our normal delivery hours are between 4:00pm – 9:00pm on Wednesday, Thursday, Friday and Saturday.

Our normal restaurant opening hours are:

Tuesday – Saturday: 12:00pm – 2:30pm and 5:00pm – 9:00pm

We aim to deliver within 60 minutes from receipt of your order. Unfortunately things do not always go to plan and factors, such as weather and traffic conditions, may occasionally delay your delivery, in these circumstances we will do our very best to keep you updated.

Deliveries can only take place to customers in the postcode areas of BS22 and BS23

You must provide a full address with a valid postcode and contact telephone number with your order. If you provide incorrect address details we will be unable to deliver within the promised time scale or we will have to cancel your order. You must agree not to withhold payment in circumstances where you were unable to provide a correct address or contact details.

Payment Policy

Payment for orders is to be made online using your debit/credit card through PayPal, the safe and easy way to pay online.

Upon submitting your order details, you are making an offer to us to purchase the item(s) you have specified in your order form. We reserve the right to refuse your offer should it be necessary.

In the event of us needing to issue a refund we will endeavour to do so within 5 working days.

Prices are liable to change at any time, but changes will not affect orders in respect of which you have been presented with the confirmation screen.

To place an order, please do so online.

All prices here on the site include VAT.

Cancellation

Once your order has been placed, we start working on your order straight away, therefore, should you wish to cancel your order, please call within 5 minutes of placing the original order to receive a full refund. Please call us on 07966 066702 when requesting a cancellation rather than sending an email to ensure cancellation of your order. As per the Distance Selling Regulation (Regulation 13) your order is perishable and a cooling off period for cancellation unfortunately does not apply.

We reserve the right to cancel or amend your order if we are unable to establish contact with you by phone or email after you have placed an order. In some circumstances where large orders are placed, we may require a deposit to be paid in advance before confirming your order. Total price of your order will be displayed to you clearly before your online or over the phone order is completed.

If you have made a request for an item to be customised in any way (other than on the menu as advertised) you do not have any right to cancel this item in your order once it has been placed.

If you fail to take delivery of the order when the driver arrives at the required destination you shall not receive a refund for your order.

Refund

If you are unsatisfied with any of the items in your order or any part of the delivery service from us – we will offer an appropriate refund as long as it can be shown that the food was not provided as to be reasonably expected. Please contact us – either by emailing us or by telephoning us on 07966 066702 .

Registration

To place orders customers are required to register on the website. In case of an accepted registration, a customer profile will be created, we reserve the right to terminate customer’s account in its sole discretion.

By submitting your information you consent to the use of that information as set out in our Privacy Policy Statement.

By registering with us you agree that the details provided by you are correct and complete. You must inform us immediately of any changes to the information that you provided on registration by updating your personal details directly by logging in to your account or contacting us.

When registering, you will create a password combined with your email address and username, please keep these in a safe place as you will be responsible for all activities and orders made under your password and username.

Allergens & Food

We strongly recommend that you do not place an order if you have any allergies before contacting us. If you do have allergies and still wish to use the services without contacting us then you do so at your own risk and we shall not be liable in respect of the allergenic content. Please call us using the contact details above if you require further information and advice on the allergenic content of the foods.

Alternatively, please inform us using comments box at the checkout page if you suffer from any allergy or intolerance. It is your responsibility to provide this information.

Please note that some of our dishes contain or may come in to contact with common allergens including dairy, peanuts, wheat, tree nuts, soy, fish & shellfish.

Although reasonable care is taken, we cannot guarantee that all bones from meat products in the foods have been removed and some may remain.

We make no guarantee and give no warranty with respect to any health or dietary benefits of the foods we sell.

Our foods are freshly prepared and although we try our hardest to be consistent at times sizes of the various items can slightly vary.

Website images

In some cases there will be slight differences between the photos displayed and the dishes delivered to you. If you are unsure of the ingredients / content /packaging then please call and discuss this with our staff before ordering. All photographs are our in-house served, plated versions.

How we use your personal information
We only use your personal information in accordance with our Privacy Policy. Please take the time to read this, as it includes important terms which apply to you.

Complaints

All complaints should be either be notified in writing at the above address or by contacting us via our telephone number above.

Please be assured that your complaint will be carefully investigated and you will receive a reply from us in a timely manner.

Your Concerns & Questions

If you have any concerns or questions about material which appears on our site, please contact forkale@pitchfokales.com or call us on 07966 066702